0845 Call Manager

Imagine that you have spent a small fortune in advertising your business in the local media, and since morning your phone hasn’t stopped ringing. But can you really say that you have answered all your calls? No. You have probably missed out on a few potential customers while you were busy with another caller.

As a small business owner, you are aware that your telephone is one of the most important marketing and customer service tools for your business. Yet, if you are not managing your inbound calls quickly and efficiently, you are losing business. Because research shows that more than two thirds of the callers will hang up if their call isn't answered promptly. The solution to your problem lies in using the 0845 Call Manager, and you no longer need to worry about your inbound call traffic!
You can compare the 0845 Call Manager to a virtual call center. With it, you will not only be able to route your calls to different lines, but also capture all your calls, whether it is increased inbound call traffic or out of business hours calls.

The 0845 Call Manager comes packed with great features that include:

1. Virtual Receptionist: With a 0845 Call Manager, you can greet your callers with a welcome message when they dial your number. An audio message will then give them directions to reach the desired department as they select a series of options using their telephone keypad.

2. Time/Date Plan: You can easily set the 0845 call manager to control where your calls go at specific time periods. You can direct the calls to alternate numbers depending on whether the call has been made during office hours, out of hours or in the evenings or on weekends.

3. Divert Plan: When your primary numbers are busy or unanswered, you can use the settings in the control panel of your 0845 call manager to divert the calls to a secondary number or send them to voicemail, after a certain number of rings.

4. Voicemail to Email: The 0845 call manager allows the voicemail messages to be relayed to your email address for you to play back. Especially great during the out of hours or overflow calls.

5. Audio Server: Another interesting feature of the 0845 call manager is that instead of emailing the voicemail messages they are stored online. You can access the messages from your account on the audio server and download them and listen to them as Wav or MP3 files.

6. Web Management: You can make unlimited online changes to your call plan settings from the control panel of your 0845 call manager.

That means, you can now return missed calls—even when the customer hasn’t left a voicemail message, log all inbound calls, and redirect your customers to specific departments! In short, with the 0845 Call Manager, you can exercise complete control over your inbound calls and revolutionize your sales and customer service.